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General Emergency Monitoring



General Emergency Monitoring (GEM) is a UL-listed Central Station that offers personal and professional support for alarm system integrators.


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Many companies are frustrated with the poor customer service they’ve received from another monitoring provider.


When your monitoring company isn’t familiar with you or your business, it can lead to slower response times for getting answers — or help in an emergency situation.

But you shouldn’t have to worry about impersonal service and delayed responses affecting your business or putting your customers at risk.

 

Get professional, efficient support for your business.



Enjoy quick response times from a team of professionals.



Delayed responses are not only frustrating; they can also be life-threatening during an emergency. We take these situations seriously and respond promptly.

While the industry’s average response time for emergency alarms is 30 seconds, GEM will provide your clients with an average response under 20 seconds.

Benefit from personal service with our dual UL-Listed Central Stations.



Since 1984, we have provided personal service and attention to detail for security and fire alarm dealers.

We’ve also made sure to meet UL’s safety and compliance standards so we can manage your monitored alarm systems with the best possible service and technology.



Grow your business with reliable account management.



Our team will sit down with you to learn about your company’s unique needs and goals, then create and implement a plan to effectively manage your monitored accounts.

And because your needs may change over time, we won’t lock you in with a never-ending contract. We offer month-to-month support that can adapt to your growing business.


Contact Us


 

Get professional, efficient support for your business.


Enjoy personal service and quick response times.



Delayed responses are not only frustrating; they can also be life-threatening during an emergency. We take these situations seriously and respond promptly.

While the industry’s average response time is 30 seconds after getting an alert, we’ll call, email, or text your client (and dispatch the appropriate party) after just 16-20 seconds.


Benefit from personal service with our dual UL-Listed Central Stations.



Since 1984, we have provided personal service and attention to detail for security and fire alarm dealers.

We’ve also made sure to meet UL’s safety and compliance standards so we can manage your monitored alarm systems with the best possible service and technology.


Grow your business with reliable account management.



Our team will sit down with you to learn about your company’s unique needs and goals, then create and implement a plan to effectively manage your monitored accounts.

And because your needs may change over time, we won’t lock you in with a never-ending contract. We offer month-to-month support that can adapt to your growing business.


Contact Us

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You don’t have to worry about poor service or delays affecting your business or customers.



Many dealers have switched to GEM because our personal attention and prompt responses help them grow their businesses and manage emergency situations.

 

We’ll manage your monitored accounts so you can focus on growing your business.

 

As a dealer, you work hard to provide customers with great service and quick response times. We can help you do just that by monitoring a variety of systems, including:

Security Systems
Fire Systems
Medical Alert Systems
Environmental Controls
Industrial Control Systems
Elevators

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You don't have to settle for poor monitoring service or delayed responses.


Our personal attention and quick responses let you provide a reliable service to your customers.


Many dealers are frustrated with their previous monitoring providers. Whether they’ve received poor service, the wrong information, or a delayed response to an emergency situation, they’re ready for a new partner.

With our UL-Listed Central Station, you can rely on our trained professionals to provide answers when you need them and effectively manage your monitoring needs.


You don’t have to navigate monitoring security systems and alarms on your own.


Our reliable team of experts can help you manage these systems while you focus on running your business.

If you’re switching from a previous monitoring company, we know that takes time and effort. We'll sit down with you to review the transition process and discuss how we can help your company achieve better service and faster response times than ever before.


Choose a monitoring provider that answers you when you need them, offers professional assistance, and knows you by name.

  • Kabe Flanagan
    “Whenever I have a question, I can get an answer right away. I have used other monitoring companies before, and I don’t feel the customer service is as top-notch as General Emergency Monitoring. They genuinely care about us as a customer and do not just treat us like a number. They give the small-business feel but produce at a high level.”
    Kabe Flanagan
    Owner & President, Elwood Fire Equipment Co. | Elwood, Indiana

Enjoy personal service and quick response times from our team of security monitoring experts.